MANAGER, PRODUCTION APPLICATION & INTEGRATION SERVICES

POSITION OVERVIEW:
This role supervises the Production Application and Integration Services team by assigning tasks, balancing the workloads, and providing guidance on complex problem resolution. Coordinates hiring, training, and orientation of new employees; evaluates performance on an ongoing basis and conducts performance reviews. Contributes to the budget planning process and maintains overall accountability to ensure service, efficiency, and quality standards are met. Provides advice, guidance and operational support to clients in the areas of Production Systems (ERP, CRM, Banking, etc), Integration (MS SSIS, Data Warehouse, Interfaces, etc.), Vendor & Contract management, Projects, and Procurement.

SPECIFIC ACCOUNTABILITIES:

• Participate as a project manager and active member of the Production Application & Integration
  Services team in the planning, design, evaluation, and installation of the credit union’s production
  systems by applying a defined system development/project methodology and project management
  techniques to effectively execute all project stages.
• Stewards systems development & software support for: i-WB, CRM, LOS, and other business
  systems, application software vendor management – vendor relationships, contract performance,
  intellectual property acquisition, adherence of systems development to corporate standards

• Stewards applications and data architecture supporting IT strategy, business applications
  requirements, design, development, testing, implementation, and systems development for all
  distribution channels.

• Develop standards, policies, documentation, processes and procedures for approval and
  implementation; identify opportunities to improve or streamline processes.

• Act as the key contact between I&O and the business, when required, to ensure business
  requirements are being met. Develop and maintain effective working relationships with business
  units, partners and service providers to ensure successful project implementation.

• Design and implement new and revised enterprise computing system configurations in consultation
  with direct manager.

• Supervise, mentor, and evaluate the performance of the Production Application & Integration
  Services team; assign tasks and activities; monitor and balance workloads of the team; provide
  consultation and direction on problems and issues.

• Conduct coaching and performance appraisals; identify the need for additional learning and
  development; establish performance standards and objectives.

• Oversee system testing, performance tracking and security reviews; final escalation specialized
  support; acting as an integration specialist in the application of systems, software, and hardware
  to the technical environment; translate user and technology requirements into technical
  requirements, design, specifications and alternatives as directed.

• Responsible for keeping the credit union abreast of developments and trends in new technologies;
  research and assess their value to the organization and make related recommendations.

• Contribute research and analytical support in the evaluation and delivery of new enterprise
  computing products, services and technology by evaluating new software and hardware products
  and tools and making related recommendations; keep abreast of all changes in vendor offerings,
  industry trends and strategic directions for enterprise computing; work in a consultative role with
  users to determine needs and technical solutions.

• Contribute to the attainment of divisional quality, financial performance and sales/service delivery
  targets and service levels.

• Participate in regular department meetings to discuss current activities and consult on problems
  and issues; ensure the smooth flow of communication between all team members while contributing
  to overall team effectiveness.

• Provide weekly/monthly status reports on team activity.

  EDUCATION & EXPERIENCE:

• University degree or college diploma in business administration, computer science or information
  technology along with a minimum of seven to 10 years work experience in IT in a progressively
  more senior role and a minimum of 5 years’ management experience

• Broad knowledge and expertise in technology focused business practices including an understanding
  of service agreements as related to commercial IT/IS systems

• Excellent understanding of project management and project life cycles
• Functional knowledge of budget planning, cost control and capital/expense approval and
  management procedures required
• Financial analysis and business case development experience
• The individual must have experience in supporting an operational environment with supervisory
  experience

ATTRIBUTES AND SKILLS:

• Strong communication and interpersonal skills
• Demonstrated leadership abilities including effective coaching and delegation
• Proven ability to manage and implement projects involving cross departmental teams
• Strong negotiating skills
• Strong presentation skills
• Strong organizational, analytical and problem solving skills with a keen attention to detail
• Ability to prioritize, multi-task and work well in a high-pressure environment with aggressive
  timelines
• Listening non-judgmentally to information presented by others
• Ability to explain information verbally, and write clearly and concisely, to others in the workplace in
  a well thought out, logical, and effective manner with the ability to communicate ideas in both
  technical and user-friendly language
• Working with a diverse group of people (i.e., a wide range of ages, ethnic backgrounds/cultural
  sensitivities, etc.) in order to accomplish work objectives
• Contributing as a team member, where individuals work together and share equally in the exchange
  of ideas, concepts and process outcomes
• Highly self-motivated and directed
• Ability to exercise independent judgment and take action

Send resume and cover letter to resume@altituderecruiting.com

NOTE To be considered for this position you have to include a resume and cover letter explaining how you meet the required skills and experience.

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