Our client is looking for a Customer Account Manager
The Customer Account Manager is responsible for ensuring customers receive excellent service including relationship management, customer on-boarding, support escalation and revenue retention and growth for their customers.

Must Have
• External client handling
• On-boarding experience with SaaS product
• Experience in continued contact with existing clients

Role and Responsibilities:

• Provide training to increase adoption of our products
• Work closely with customers to ensure success of training, implementation, and overall success of the
client to ensure all customers can be used as a reference
• Build value-based relationships to drive retention and maintain high customer satisfaction
• Articulate and communicate application features and product information for new releases and updates
• Identify opportunities to up-sell and cross-sell products to existing clients
• Work closely with the sales team to ensure accuracy of accounts
• Oversee Level 1 Customer Support team, as well as proper escalation to and follow up with Level 2 and 3

• Bachelor’s degree and a minimum of 3 years of experience in Account Management or Professional Services
• Demonstrated ability to lead, work independently and take initiative
• Outstanding project management, follow-through and attention to details required
• Effectively interface within a corporate environment
• Ability to communicate customer needs while prioritizing with organizational goals and initiatives
• Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
• Ability to understand customers business to provide a competitive advantage
• Must be able to handle changing priorities and work with multiple accounts to ensure solution