Senior IT Operations Shift Manager

Services Required:

The Senior IT Operations Shift Manager is responsible for the following functions:

• Provides direction and monitors employee performance to ensure that work activities are completed in accordance with documented standards, processes, and procedures.
• Performs incident and event triage with support from TS CST HUB resources and manages resolution and/or routing based on established procedures.
• Acts as the first point of escalation for TS CST HUB resources on shift.
• Maintains TS CST HUB schedule to ensure coverage for all shifts and role assignments.
• Produces regular reports according to the defined processes and frequency.
• Maintains the TS CST HUB incident ticket queue including ticket creation, assignment,
• and resolution.
• Coordinates, tracks, and reports on the execution of planned changes and scheduled maintenance activities performed by the TS CST HUB.
• Maintains regular contact with TS Operation Managers and teams to maintain currency on technical standards, tool sets, and operational practices.
• Orients new TS CST Hub resources in toolsets, processes, procedures, and work expectations.
• Performs regular compliance audits to ensure work activities are performed in accordance with defined standards and controls are tested.
• Makes recommendations regarding improvements to toolsets, processes, and controls.

Specific Qualifications or Experience Required:

Work Experience:

A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Computer Science, plus related vendor network certifications, and at least five (5) years of recent experience in an IT Operations management capacity within a complex enterprise environment. Prior public sector / health experience desired.

• Knowledge / experience with current network architecture/standards and industry best practices required to implement and maintain a reliable data network
• Experience supporting an enterprise Server environment including Microsoft and Unix operating systems.
• Experience with Operations monitoring practices and tool sets.
• Experience in an IT Operations management role with direct supervisory responsibilities.
• Experience with ITIL processes [E.g. Change, Incident, Problem] required and ITIL designation preferred.
• Self-directed, highly motivated, and results-oriented
• Sound judgment and decision making skills
• Team player with well-developed interpersonal skills
• Good written and verbal communication skills
• Proficient computer skills using Microsoft Office
• Vendor designation [E.g. Cisco CCNA and/or Microsoft MCSE or equivalent designation] is preferred

 

If you believe you would be the right fit, and you are a motivated team player and want to work with a dynamic group of professionals, please send your resume in confidence.

This is a contract position and compensation will be based on qualification. Please provide resumes, cover letters, and salary expectations quoting:

IT Operations Shift Manager AR Job 1022.

Send resume and cover letter to: resume@altituderecruiting.com

Note: Applicant must be eligible to work in Canada. 

 

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