
Senior IT Operations Shift Manager
Services Required:
The Senior IT Operations Shift Manager is responsible for the following functions:
- Provides direction and monitors employee performance to ensure that work activities are completed in accordance with documented standards, processes, and procedures.
- Performs incident and event triage with support from TS CST HUB resources and manages resolution and/or routing based on established procedures.
- Acts as the first point of escalation for TS CST HUB resources on shift.
- Maintains TS CST HUB schedule to ensure coverage for all shifts and role assignments.
- Produces regular reports according to the defined processes and frequency.
- Maintains the TS CST HUB incident ticket queue including ticket creation, assignment,
- and resolution.
- Coordinates, tracks, and reports on the execution of planned changes and scheduled maintenance activities performed by the TS CST HUB.
- Maintains regular contact with TS Operation Managers and teams to maintain currency on technical standards, tool sets, and operational practices.
- Orients new TS CST Hub resources in toolsets, processes, procedures, and work expectations.
- Performs regular compliance audits to ensure work activities are performed in accordance with defined standards and controls are tested.
- Makes recommendations regarding improvements to toolsets, processes, and controls.
Specific Qualifications or Experience Required:
Work Experience:
A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as Computer Science, plus related vendor network certifications, and at least five (5) years of recent experience in an IT Operations management capacity within a complex enterprise environment. Prior public sector / health experience desired.
- Knowledge / experience with current network architecture/standards and industry best practices required to implement and maintain a reliable data network
- Experience supporting an enterprise Server environment including Microsoft and Unix operating systems.
- Experience with Operations monitoring practices and tool sets.
- Experience in an IT Operations management role with direct supervisory responsibilities.
- Experience with ITIL processes [E.g. Change, Incident, Problem] required and ITIL designation preferred.
- Self-directed, highly motivated, and results-oriented
- Sound judgment and decision making skills
- Team player with well-developed interpersonal skills
- Good written and verbal communication skills
- Proficient computer skills using Microsoft Office
- Vendor designation [E.g. Cisco CCNA and/or Microsoft MCSE or equivalent designation] is preferred
If you believe you would be the right fit, and you are a motivated team player and want to work with a dynamic group of professionals, please send your resume in confidence.
This is a contract position and compensation will be based on qualification. Please provide resumes, cover letters, and salary expectations quoting:
IT Operations Shift Manager AR Job 1022.
Send resume and cover letter to: resume@altituderecruiting.com
Note: Applicant must be eligible to work in Canada.
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