Intermediate Infrastructure Operations Analyst (NetOps)
Services Required:
The Intermediate Infrastructure Operations Analyst will be responsible for servicing TS CST HUB ticket queues, reviewing technology infrastructure dashboards for infrastructure status, servicing and validating network alerts, troubleshooting network issues, troubleshooting server issues, implementing configuration changes when directed, and participating in operational activities related to infrastructure operations. Preferred candidates would have both network and server operations support skillset.
The scope of activities will also include the following tasks:
- Review technology infrastructure dashboards presented by monitoring toolsets for infrastructure status/faults
- Provide infrastructure review / troubleshooting services both during and outside of normal
- business hours, as required
- Liaise with TS Operations teams to maintain currency on technical standards, tool sets, and operational practices
- Develop an understanding of the current Health Care standards related to technology infrastructure operations
- Escalating issues to an appropriate resource or supervisor as appropriate.
Specific Qualifications or Experience Required:
Work Experience:
A level of education, training, and experience equivalent to a university degree or technical diploma in a program, such as communications technology, plus related vendor network certifications, and at least two (2) years of recent data network and/or server infrastructure and server operating system support experience. In addition, the successful candidate will have the following experience:
- Knowledge / experience with current network standards and industry best practices required to implement a reliable data network
- Experience with enterprise-grade Cisco network hardware
- Experience with Windows Server Operating systems including configuration, maintenance/patching, and troubleshooting
- Self-directed, highly motivated, and results-oriented
- Sound judgment and decision making skills
- Team player with well-developed interpersonal skills
- Good written and verbal communication skills
- Proficient computer skills using Microsoft Office
- Cisco CCNA and/or Microsoft MCSE or equivalent designation is preferred
If you believe you would be the right fit, and you are a motivated team player and want to work with a dynamic group of professionals, please send your resume in confidence.
This is a contract position and compensation will be based on qualification. Please provide resumes, cover letters, and salary expectations quoting:
Intermediate Infrastructure Operations Analyst (NetOps) AR Job 1024.
Send resume and cover letter to: resume@altituderecruiting.com
Note: Applicant must be eligible to work in Canada.
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