Project Manager – Web Applications

Our client is a Vancouver-based technology company. The Company provides marketing technology solutions to leading brands and marketing agencies, primarily in the U.S. and Canada. The Company’s primary solution is an enterprise class, mobile shopper marketing solution that enables consumer promotions at the retail point of purchase.

Happy customers are our greatest sales force and keeping those customers happy will be your focus. Our client is looking for someone to have a positive and meaningful impact on the customer experience. You will be their first point of contact for the good, the bad, and the ugly. The role’s key responsibility revolves around creating a ‘wow’ client experience for users that interact with our products specifically through customer service, product training, project assistance and project management. The day to day will include managing all the one-on-one interaction that take place across our communication channels and actively contributing to the experience of our clients. Ideally, you have 2+ years experience in a customer facing role, in account management, project management or working at a tech company. You have a positively upbeat attitude and focus on what’s possible, not what isn’t.

Responsibilities:
Key Responsibilities

• Working collaboratively with customers and internal teams, you will lead the successful implementation of our professional services projects.
• Being the accountable point person for project scope, schedule, delivery and project communications.
• Develop and maintain project plans including activities, deliverables and milestone due dates.
• Coordinate and manage team resource allocation to facilitate optimal implementation timelines.
• Perform regular risk assessments on projects and proactively plan strategies to minimize and mitigate risk
• Resolve of issues and risks associated with the project.
• Conduct post-implementation reviews to ensure continuous improvement and learning

Project Management

• Manage and implement web application projects from start to finish with clients
• Work with the development team to implement all projects
• Monitor project performance and report back to clients
• Work with the client and internal team to produce project requirements
• Work with the business development team to produce timely deliverable project schedules

Communications

• Responsive communication to client, leadership teams, and external partners.

Customer Service

• Provides client with world-class education and experience in the areas of our product and projects at hand
• Handle client inquiries through multi-channel communication (email, customer service portal, web-based conference calls and from time-to-time live training sessions) to ensure a ‘wow’ client experience
• Communicates in a professional manner

Product Education

• Develop a thorough understanding of our client’s technology and products
• Support new and existing by providing product demonstrations and presentations in a variety of formats, including instructor-led, webinars and e-learning
• Conducts new client orientation
• Build out scalable e-learning solutions for products and processes
• Identify ongoing training needs and creative delivery methods

Please provide a resume and a cover letter explaining how you qualify. Please quote Project Manager – Web Applications AR Job 961

Send resume and cover letter to resume@altituderecruiting.com